Effective Date: December 2025
Due to the nature of premium handmade cigars, all sales are final. However, we want you to receive your order in perfect condition.
1. Damaged or Incorrect Items
If your order arrives damaged or incorrect, notify us within 48 hours of delivery at info@nomoscigars.com.
We may request photos or additional details. Approved claims may result in:
- Replacement item(s)
- Store credit
- Refund (case-by-case basis)
2. Non-Returnable Items
We cannot accept returns on:
- Opened cigar products
- Cut or smoked cigars
- Humidification products
- Clearance or promotional items
3. Order Cancellations
Orders may be canceled before shipping only.
Once shipped, the order cannot be canceled.
4. Missing Packages
If a package is marked “Delivered” but not received:
- Check with neighbors or building staff
- Allow 24 hours for carriers to complete delivery
- Contact us for assistance
Nomos Cigars is not responsible for packages stolen after delivery confirmation.
📄 SHIPPING POLICY
Effective Date: December 2025
We ship premium cigars and accessories to eligible regions following all legal requirements.
1. Processing Time
Orders are typically processed within 1–3 business days.
2. Shipping Methods
At checkout, you will see available shipping options and estimated delivery times.
Nomos Cigars is not responsible for:
- Carrier delays
- Customs restrictions
- Lost or stolen packages after delivery
3. International Shipping
Customers are responsible for:
- Understanding local tobacco laws
- Paying duties, taxes, or import fees
We reserve the right to refuse international orders to restricted regions.